Shipping policy

Shipping Policy

Last updated: 25 February 2026 | Thank you for shopping with Naked Nails Co. Below you’ll find everything you need to know about how we ship your order.

1. Dispatch Location

All orders are packed and shipped from New South Wales, Australia and shipped using Australia Post only.

Orders are processed on business days (Monday to Friday), excluding NSW public holidays.

2. Processing Time

Orders are typically processed within 1–3 business days.

During sales, launches, or promotional periods, processing times may be slightly extended.

Once your order has been dispatched, you will receive a confirmation email.

3. Shipping Options (Australia)

We offer the following shipping options at checkout:

Standard Untracked Shipping

  • More affordable option
  • No tracking provided
  • Estimated delivery: 3–10 business days (depending on location, rural locations taking the longest)

Please note: We are not responsible for parcels lost in transit when untracked shipping is selected.

Standard Tracked Shipping

  • Tracking number provided
  • Delivery confirmation available
  • Estimated delivery: 2–8 business days (depending on location, rural locations taking the longest)

4. Free Shipping

We offer free standard tracked shipping on Australian orders over $90 AUD (after discounts and before shipping). Free shipping will automatically apply at checkout when eligible.

5. Delivery Timeframes

Delivery timeframes are estimates only and may vary due to:

  • Postal carrier delays
  • Peak periods
  • Weather events
  • Remote delivery locations

Once an order leaves our facility, delivery is handled by the postal carrier.

6. Incorrect Address

Please ensure your shipping address is correct at checkout.

We are not responsible for delays or lost parcels due to incorrect or incomplete addresses provided by the customer.

If a parcel is returned to us due to an incorrect address, additional shipping fees may apply.

7. Lost or Delayed Parcels

Tracked Shipping

If your tracked parcel is delayed or lost, please contact us and we will assist in lodging an enquiry with the postal carrier.

Untracked Shipping

If you select untracked shipping, you acknowledge that we are unable to track, investigate, or replace parcels once dispatched.

8. International Shipping 

We would love to send our gel wraps overseas. Please contact us for international shipping costs. Contact us at Support@nakednailsco.com 

International customers are responsible for:

  • Any customs duties
  • Taxes
  • Import charges

We are not responsible for delays caused by customs clearance.

9. Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number
  • Clear photographs of the damage

We will assess and resolve the issue in accordance with Australian Consumer Law.

Contact us on support@nakednailsco.com