Refund policy

Returns & Refunds Policy

As a growing small business, your happiness means everything to us. If something isn’t quite right with your order, whether it’s sizing or quality, we’re here to help. We accept returns within 14 days of delivery, provided the items meet the conditions below.

Return Conditions

To be eligible for a return:

• Your original order number must be provided as proof of purchase.
• Items must be unused, unworn, and in original condition, including all original packaging.
• Packaging must be intact (no tears, damage, or marks to the box or sleeve).
• Returns received after 14 days from delivery will not be accepted.
• Items purchased at a reduced price (on sale) or with a discount code are not eligible for refunds. If returned, these items will be issued as store credit only.
• We offer direct exchanges as long as items are returned within 14 days and as per the original packaging. Shipping will not be included in an exchange and will be the customers responsibility. 

How to Request a Return

• To begin the process, please email support@nakednailsco.com with your order number and reason for return.
• Please wait for confirmation before sending your item back.
• Returns sent without prior approval will not be accepted.

Refund Processing

• Approved refunds will be processed within 14 days of receiving your returned item(s) in original condition.
• Items of exchange or bought at a discount price (on sale or via discount code) a store credit will be issued within 14 days of receiving your return. 

Shipping Costs

• Within Australia, return shipping costs are only covered if the item received is incorrect or faulty.
• International Orders, customers are responsible for return shipping costs unless the item received is incorrect or faulty. We do not cover international return postage otherwise.